Leveraging Content in Enterprise Knowledge Processes

Knowledge work depends, almost by its very definition, on the use of information and data. Large amounts of information resides in the form of so-called “unstructured data” available in large organizations. Thus, leveraging available content in the knowledge processes in large organizations has been identified as an important opportunity. Many see content as a strategic element in the processes of capturing, sharing, and reusing knowledge. Yet, current approaches toward content access and use show great limitations even after huge investments over years.